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George Kent

Etobicoke

(138)
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Reviews (138)

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5/5

138 customer reviews

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28 July 2019

I was doing a full reno. I wanted someone that could handle everything but didnt want to go looking for a GC. I heard the radio ad, called them, and booked a sales appointment. I remembered as a kid riding on Mr Kent's double decker buses in Port Credit at the festival and decided to hire the company based mostly on how long they have been in business. The project had a couple hiccups, but nothing serious, there was alot of work to do. Thankfully everything was completed to our complete satisfaction. My wife and I tried pretty hard to find some sort of imperfection in their work and the products and are please to write on this review that everything was finished to perfection. Great job guys! More...

Reviewed on Home Stars

28 June 2019

I had 11 windows installed, the windows look amazing, I love the colour and the Quality is top notch. The installation team took amazing care in my house as well as outside. They were thorough, made sure each window was installed properly and operated smoothly. They went the extra mile to fix a decorative area above one of my windows. Now I look at my house from the street and I see a beautiful house and the tried old looking windows are gone. Truly Happy with the results.Thank you to all at George Kent Home Improvements More...

Reviewed on Home Stars

28 May 2019

We asked George Kent for a quote to insulate a crawl space and potentially an attic. Robert came over and gave us a lengthy quote and also indicated some other items that we may want to pay attention to. Insulation has a minimum price before they could come on site to do the job. After some back and forth, we were able to get to the minimum price. The next issue was the timing. We had to book a few months in advanced, because we needed a weekend appointment.The weekend came and the team that showed up were very friendly. We vacated the premises for the weekend.When we came back we had insulation in the crawl space!We look forward to working with George Kent again in the future. More...

Reviewed on Home Stars

28 May 2019

The experience began with Kevin who came over and provided us with a clear explanation of the best way for proceeding with the installation of all new windows. The quote was reasonable and well articulated. The experience ended with Jesus and his team who did a great job on the install, which was completed quickly and on time - The end product really improves the whole house (from the interior and functionality of the windows to the exterior capping which looks nice and fresh). I would highly recommend! More...

Reviewed on Home Stars

28 May 2019

The shingles, plywood, drip edge, flashing and a waterproof base were included in this job. The work was done on time and they did a great job cleaning up afterwards & took all of the debris away. The guys who did the job were very polite and professional. It's been almost a month since the job was completed and there have been no problems. My double carport/covered patio is nice and dry. I was happy with the quality of the work. More...

Reviewed on Home Stars

28 April 2019

We had cold bedroom above a garage, and the sales rep took the time to assess the situation and made excellent recommendations for garage-ceiling spray foam insulation, window-box insulation, and new windows to address the issue. At the same time they were able to replace / insulate our deteriorating window-box siding which gave the house a nice facelift. Workmanship was top notch, and the office staff and the installers were responsive and professional throughout. Would use again, and would recommend to others More...

Reviewed on Home Stars

28 April 2019

The work was done in two installations due to the cancellation of the Green Ontario Fund. The first ten windows were done in late October 2018 and the balance on May 7, 2019. Both times the work was done by very competent installers. The men were all super efficient, careful, polite and very considerate. The house was left as they found it - all the old materials were taken away and there was nothing left for us to have to clean up.The mess created by the cancellation of the Green Ontario Fund caused us very considerable concern through no fault of the George Kent company, however, they were forced to take the brunt of the mess created. They were super. Mr. Palmer went out of his way and several occasions to assure me that they would do their very best to honour my contract.I certainly feel that George Kent Home Improvements went above and beyond in giving me service under very difficult circumstances. I highly recommend them. More...

Reviewed on Home Stars

28 February 2019

Robert as a salesperson took time to educate us on what we needed to do to improve ventilation in our attic and gave us the good-better-best options with no pressure. He had other helpful advice for how to improve our home that was given in a way that didn't make us feel talked-down to. The installation techs worked quickly and quietly (I had a sick kid home for the day) and answered all questions I had. They were polite and tidied up well afterwards, including mats to protect my freshly cleaned carpet. The booking office helped move our appointment around so that we could get ready for our home sale. I worried about going with a huge company like George Kent, but it felt like a small family business. Can't wait to get a quote for our windows at our new house! More...

Reviewed on Home Stars

28 February 2019

I am really satisfied with team. I came in contact with George and Kent through RONA. They did Windows installation for me. Initial installation done by Harvey. Great work done by him very considerate, listened to my concerns and gave good suggestions. The installation was done by Jesus and team, very professional. Came and did a quick and smooth installation. Let me know of the functioning and cleaning of the windows. Answered my questions.
All through this time through emails and phones, Maria was in contact with me who was very helpful and considerate. She will answer to every message you sent her.
This team took care of me through a difficult time of having GreenON rebate being stopped. They completed the task and the paperwork before the end date.
Thanks George and Kent.
Waqar
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Reviewed on Home Stars

28 November 2018

The people at George Kent are very professional and exceeded all my expectations. I will definitely use them again.

Reviewed on Home Stars

28 November 2018

I am writing this to let you know that the moment I spoke to Rob @ George Kent I knew I called the right company to do work for me at my house. Rob is a wonderful person to talk to and he explains how the process goes on each and every project. I have been a happy, satisfied, and devoted customer since you did the work on my house . Every project, Rob has gone above and beyond. You make each customer feel important no matter how big or how small the project. I also commend you on how you answer questions, return calls, meet with people to set up and complete each project, you do it in such a timely manner. I want you to know that you Rob, your company (George Kent) and all the employees who came to my home to do work know that there is nobody better. Each of the these wonderful people took the time to explain to me everything they were doing during the course of the project. I think it is wonderful how you work with each customer. You have a devoted customer for life and I will recommend you to everyone who needs a contractor. I will look forward to working with you in the future. Sincerely,
N.S. & P.S.
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Reviewed on Home Stars

28 November 2018

From sales to installation, I have no complaints. Very professional and informative. The installation was seamless, clean and well done. The doors themselves are beautiful and high quality. More...

Reviewed on Home Stars

28 November 2018

*Important addendum to my earlier review shown below*
Wayne - thank you for your response and for your determination to make this right. There is no company that is perfect. So the true measure of a quality firm is how well they respond to customer situations like these. That's why I've changed my rating of your firm from a "0" to a "10". I want you to know that I really appreciate you going above and beyond to make me feel like a valued customer, and I thank you for your integrity and decency - two qualities that are unfortunately greatly underrepresented in the construction industry.
I'm sure you're aware that your crews came and completed the work. I found them professional, knowledgeable, courteous and respectful of my home. So thank you again for your personal involvement. I would not hesitate to call upon your firm again, or recommend you to any other customer contemplating a home improvement project. Original review:
I was introduced to George Kent Home Improvements (GKHI) as a result of a warranty claim. The roofer I had previously hired did not properly construct the roof ridge vent and so the GAF warranty claims department sent out GKHI to complete the job. Right at that time I also discovered that I had insufficient insulation in my roof (including blocked soffits and no baffles) so I thought I'd give GKHI an opportunity to provide me with a quote for the work. The fact that GAF uses them and are one of their Master Elite contractors gave me great comfort as I had never heard of this firm before. So in February 2018 I asked them to provide me with a quote. I never received anything from them and even followed up with the customer service rep. In April I phoned again and this time explained the situation to the receptionist, and asked her if a sales rep could contact me to discuss this new work. It seems that the customer service rep with whom I had been dealing was on a personal leave. Although I was promised a return call that afternoon, it took several weeks until one of their sales reps called me. He apologized profusely and arranged to come out to inspect the roof/attic so he could provide me with a quote. He did come over and I admit I was very impressed with his knowledge and commitment to doing a good job. He took the time to explain everything to me and my husband, and promised me 3 different quotes depending on how I wanted the job done (we have 2 skylights that made things a little trickier). Good news - he also advised us that we would be eligible for up to a $1500 rebate from the Ontario Green Fund. Much to my disappointment, I have still not received any quotes from GKHI, and a few weeks ago I followed up with this sales rep and left him a voice message on his cell phone. Still no word. Not even an acknowledgement. And now the Ontario Green Fund has been shut down by the new PC government so I'm no longer eligible for the rebate. Thanks a lot GKHI! I was actually an easy sale. If opportunities like these are being turned down, then I guess business must be really booming. I just would have appreciated a bit of courtesy and consideration if you weren't interested in doing the work. Best of luck to you.
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Reviewed on Home Stars

28 November 2018

George Kent came to our home in the distant suburbs and gave us a quote to remove the old insulation which badly needed doing and replace it with a new insulation of a higher rating and that critters would not live in.
They arrived as scheduled for both jobs. The weather was very hot and the men worked very hard and completer both jobs as contracted.
We were very pleased. To be dependable speaks volumes.
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Reviewed on Home Stars

28 November 2018

Like many other homeowners in the Greater Toronto Area, our roof was damaged by recent windstorms and we needed to have it re-shingled. It would be the third huge project we would be undertaking in less than a year – having just finished our basement and remodeled our kitchen, so it was imperative that it was done right and gave us peace of mind for a long time.To start, we knew (from listening to Frank Cohn on his Home Improvement Radio Show on Newstalk 1010) that we wanted to use GAF shingles, so we requested estimates from several GAF Factory-Certified Roofing Contractors – including George Kent Home Improvement Ltd., which Frank Cohn recommends.George Kent Home Improvement Ltd. was the first to respond to our request. Todd got the satellite roof measurements reports, came to our home and explained the proposed work. We had three other proposals – of which two were less expensive, but obviously less superior as well, than George Kent’s offer. The other, and most expensive, proposal seemed to be on par with George Kent Home Improvement Ltd. in terms of quality of work – they are both GAF Factory-Certified Master Elite Contractors. Hence, and with the added weight of Frank Cohn’s recommendation, we chose George Kent Home Improvement Ltd. to install our new roof.Wow! What a delightful job Ricardo and the rest of his team (Luis and Fidel) did. We salute them . . . greatly appreciated. They are absolute professionals who exhibit meticulous craftsmanship. Even the driver who delivered and picked up the “Bin There Dump That” bin did his job thoroughly and gracefully. Thanks for a job well done.Without any hesitation, we highly recommend George Kent Home improvement Ltd. We are extremely satisfied with the work it did. Trust us, you will not regret choosing them.Gosnel & Beverley John More...

Reviewed on Home Stars

28 November 2018

George Kent was recommended to me by a friend and I am so glad I went with them. They were professional, courteous, and did a fabulous job. My windows are amazing. The main reason I went with triple pane was the Green Ontario Rebate, and of course immediately after my install the new Premiere cancelled the program. I was so scared that I would not get the rebate. Maria, from George Kent was fabulous. She always kept in touch and I know she worked hard to make sure that my rebate was filed before the deadline. Thank you! More...

Reviewed on Home Stars

28 November 2018

Having won $25,000 in windows and doors, I wasn't sure what to expect. I was extremely impressed with Jesus and this crew on the installation and quality of work done. Very hard workers and I had to tell them to take a break. The quality of the windows and doors are outstanding. Not only to they reduce the heat brought into the room, they also reduce the amount of noise I hear from outside More...

Reviewed on Home Stars

28 November 2018

We had 3 exterior door replaced with doors purchased from George Kent. The salesmen and the installers were courteous and efficient. Unfortunately one of the doors hardware did not line up properly with the holes in the frame. George Kent sent a workman who repaired the door so that you would never know there had been a problem. He also fixed the squeaks that had developed in the hinges on two of the doors. We are well pleased with the doors and with the prompt way in which George Kent responded to our problem. More...

Reviewed on Home Stars

28 November 2018

I signed a contract to do windows and insulation under the Green Ontario program the insulation took a while but finally got done and I was very happy. The windows are another story I was told many times they could not give me answers until finally time ran out and I was left without qualifying for my rebate. At first I was very angry especially with the staff that could not give me answers, I now realize after venting to my friends and people that I work with that I am not alone. The only difference I have found is that Georg Kent Home Improvements has tried to help by coming up with different offers or full refund of my deposit, where one of my work friends was told by the company they used if he cancels he loses his deposit because it is not their problem it was a government program. I am embarrassed to say I was very angry with the staff on the phones but now realize the situation they were in and will apologize and accept one of the offers. I will post my experience once I finally receive my windows.
Mike
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Reviewed on Home Stars

28 November 2018

this company was very professional, friendly and clean did an amazing job on our windows, provided clear and easy to understand information. i would highly recommend them most definitely ten out of ten! More...

Reviewed on Home Stars

28 November 2018

The installation crew of Atilla and Shaun did a professional and fantastic job putting in the baffles then putting in two feet of insulation
They laid down floor covering first before bringing in equipment and cleaned up very thoroughly all in two hours.
Fantastic job and I would for sure recommend George Kent Home Improvements to anyone.
What a job!
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Reviewed on Home Stars

28 November 2018

It's rare to find anyone in the home improvement industry as professional, knowledgeable, and generous with their time as Robert at George Kent. I have a tricky problem with insulating a part of my home, and Robert approached the issue with so much creativity and enthusiasm. A real pleasure to work with and definitely someone I trust. More...

Reviewed on Home Stars

28 November 2018

We got in touch with George Kent via Rona. The sales person came for a visit and gave us a quote. We went ahead with the job. It look a little while before they could install as it was busy season. However, we did appreciate that Maria from the head office kept in touch and provided updates. After the installation was complete, some of the windows were sealed with a different caulking (shiny vs. matte). After some emails and calls, the installers came back and fixed it. The installer said they had just used the wrong material. We appreciated that they fixed it. Overall, happy with the job and the service. We would use them again if we needed windows replaced. More...

Reviewed on Home Stars

28 November 2018

Our overall experience with George Kent has been quite positive. Starting with our sales rep Keven taking the time to guide us through our window purchase. We had our windows replaced by Lonnie, Shawn and Matt. Lonnie and his team were extremely professional and personable. They did great work and cleaned up after themselves as the work progressed. Even under some really adverse weather conditions, they maintained a calm and positive attitude towards the work and us as clients. The installation of the windows looks great from both the inside and outside. Lonnie, Shawn and Matt all worked well and did a great job. We would highly recomend our sales rep Keven we would also highly Lonnie, Shawn and Matt as a great installation team.Every interaction with George Kent has been positive from sales, installation, Maria in the office, all the way up the organization to Wayne Palmer. A great all round team. More...

Reviewed on Home Stars

28 November 2018

I recently had my windows done by George Kent for the coming winter. Everyone from the installation guys to the sales associate Kevin were nothing but professional and courteous. Not only was the job done within my budget, but timelines were met and to my satisfaction safety protocols were closely followed which is important to me. I would highly recommend George Kent to all my family and friends for any renovation they are looking to have done.Thank you again George Kent Team!! More...

Reviewed on Home Stars

28 November 2018

After much research and meeting with awesome sales rep. Kevin, we decided to have our worn out windows replaced by George Kent. The battle with the Ford government to honour the Green ON rebate was lost by us but we strongly believe that blame cannot be placed on independent businesses in that bureaucratic process.
The George Kent team was able to have our windows installed before the year end and I couldn't be more pleased. My windows look amazing!
Justin and his colleague were professional, respectful, courteous and very tidy!
The George Kent team did not disappoint; in fact the exceeded my expectations!
Thank you and I look forward to doing business with you again in the future.
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Reviewed on Home Stars

28 November 2018

I highly recommend this company to anyone who is looking to insulate their home.
I wasn’t even sure where to start with the project. .. when I called, their employee Robert answered every question and put me at ease during his visit to my home. He was knowledgeable and honest and the turnaround was much quicker than I had imagined it would be.
I would give this company 20 stars if I could!!
Thanks again!
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Reviewed on Home Stars

28 November 2018

Had Gerige Kent come out for attic insulation and New windows for the basement. We were able to take advantage of the Green on program.
Attic insulation was completed right away. The guys were professional, quiet and cleaned up after themselves.
We later had the windows completed. Took a while, but that was due to the manufacturer being backed up. Jesus explained the whole process with the windows, explained how they were installed and made sure to answer all our questions. Again, professional, quiet and clean!
Would recommend George Kent any time!
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Reviewed on Home Stars

28 November 2018

Needed some windows replaced and called for an appointment. Robert came to our home to go over options and made the process pain free. The work was scheduled a few weeks and looks great. Definitely will call them again and recommend to family and friends. Cheers! More...

Reviewed on Home Stars

28 November 2018

I'm usually not one to write reviews however, when a company and their people are truly exceptional I feel as though they deserve to be recognized! I heard about George Kent through a friend that had used them in the past and was extremely happy with the work that was done as well as the simplicity of the entire process from beginning to end. I would have to agree as everyone I dealt with was very professional, courteous and informative. I truly felt as though I was in good hands.Before starting this project I did my due diligence on the company as well as others and what put them in the forefront was that they were always very responsive, straightforward and honest. They worked quickly and efficiently to get the job done.A special thanks to Robert for walking us thorough everything and answering all our questions. I would highly recommend using them and I certainly plan to in the near future as well. More...

Reviewed on Home Stars

28 November 2018

Jesus and his crew are wonderful people and amazing workers. They have done a phenomenal job. Thank you so much, the windows and doors look unbelievable!!

Reviewed on Home Stars

28 November 2018

Good work, I recommend to others to go with all products they offered by them

Reviewed on Home Stars

28 November 2018

We would highly recommend this company for the service that they provided us. Once we made the decision to go forward with window replacement, we researched and educated ourselves on the best performing window in terms of product performance and description, warranty provisions, customer service and install procedures. After obtaining quotes from several suppliers and speaking to their representatives, we made the very easy decision to choose George Kent Home Improvements Ltd. to provide our window replacement. This decision was based on the Salesman's knowledge of the product and all of the information that he readily made available to us. He took the time to explain the complete procedure and courteously answered all of our questions. We also had the opportunity to speak directly to staff at the George Kent office, who again, provided the answers that we were seeking in a very timely and professional manner. When the install was scheduled, the installer arrived right on time and took the time and made the effort to perform his service in a manner that would make his employer proud. He was professional and very pleasant, explained the operation of the window replacement and left our home clean and undisturbed.
We have had other services provided by this company, i.e. spray foam insulation as well as roof replacement and have been equally satisfied.
I feel certain that if we are seeking additional services provided by this company, we will not be securing quotes from other suppliers as we are confident that George Kent Home Improvements Ltd will provide us with excellent products and customer service, superior warranty provisions and competitive pricing. Linda McLenaghan
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Reviewed on Home Stars

28 November 2018

10 windows were installed to perfection, they are beautiful the only complaint is installation took longer then expected due to Green Ontario rebate. George Kent is definitely a very professional high quality company and I would recommend them 100%.D Montgomery
Etobicoke
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Reviewed on Home Stars

28 November 2018

I had George Kent install the windows and doors in my son's house and we had a small problem with the garage door fitting and after calling Jim McGrath our salesperson, the installers were dark next day and fixed the problem. All and all the job was fast and the new windows look great. More...

Reviewed on Home Stars

28 November 2018

We were looking to replace three bedroom windows. Derek Bess the sales representative who was recommended by a neighbour came a d went through the various options. Very relaxed and no pressure.After we chose which ones we wanted the installer came about a week later to take the measurements. Very happy with the windows. Installation went very smoothly taking a lot of care to keep the place clean .We also had the attic insulation topped up. Overall very happy with the entire experience. More...

Reviewed on Home Stars

28 November 2018

Almost every room in my house was a different temperature and I didn't know why? Was it the windows,? Not enough insulation in the walls? I didn't know anything about insulation. I had 3 salespeople give me a quote, the George Kent salesperson was by far the most professional and knowledgeable.
He took the time to measure the temperature of the ceiling in the corners of my second floor rooms- they were almost the same temperature as outside! He explained to me the cause of the temperature fluctuations in my house and show me a video of the current condition of my attic, the problem spots and how they were going to make it right. He educated me about insulation, air flow, vents, etc. He answered my questions and was thorough explaining the work that had to be done.
The installation team was equally fantastic. Polite, courteous and professional.
I would definitely recommend them - and will use them next year when I replace my windows and front door.
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Reviewed on Home Stars

28 November 2018

The work done to remove the old door and frame and installing the new door and frame was done in a professional and curtius manner and looks Great ! ! Thank you . Looking forward to seeing you again to continue the fine work. More...

Reviewed on Home Stars

28 November 2018

I'd had windows, patio door, deck railings, previously installed by George Kent. I was well pleased with that work so when a recent wind storm blew shingles off my roof I phoned Saturday and left a voice mail. Within an hour Wayne called back and promised to do his best to help even though numerous homes were in difficulty and roofer demand was extraordinary. The next morning (Sunday) James arrived. He had shingles with him and quickly and competently repaired the damage. Super service! Great people and a great company. More...

Reviewed on Home Stars

28 November 2018

I dealt with Robert, he made sure I had everything I needed and understood the process. I was very comfortable with the price and service provided. I'd recommend for sure!!!

Reviewed on Home Stars

28 November 2018

Our new roof was installed during the two hottest days so far this spring. With temperatures soaring, Ricardo and his roofing team worked above and beyond to get our roof job completed. They stayed on site until the job was done and cleaned up each day before leaving. More...

Reviewed on Home Stars

7 December 2017

George Kent is a fantastic company,amazing staff,courteous workers and impeccable service. Would absolutely recommend them. We have used them on our previous home, our cottage and our current home. Each time we have been 100% happy. Thank you George Kent More...

Reviewed on Better Business Bureau

28 November 2017

I had my daughters House done with new Windows and Doors.
We replaced the the originals from the 50's.
Not only does the house now have more curb appeal but the energy bill has gone down.
We are extremely happy with the product and service that we received. The sales man (Glenn) was a doll and the installer ( Lonnie & Sons) where nothing short of professional.
I Highly recommend this company to anyone who is looking for Quality.
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Reviewed on Home Stars

28 November 2017

I want to let everyone know how much I appreciated the professionalism and care when it came time to install my new set of two patio doors. From my first call three years ago to George Kent for the replacement of all my windows to completion of my patio doors, I just wanted to say Thank you so much for making our home look truly amazing and I would highly recommend your team to anyone looking to improve their home. More...

Reviewed on Home Stars

28 November 2017

Heris give us good quotes compare to the others local roofer. job was quick, perfect and they cleaning around the house. definitely will hire them again and would recommend them to others More...

Reviewed on Home Stars

28 November 2017

The people at George Kent were extremely professional and courteous from top to bottom.
Their onsite staff were on time, clean and worked efficiently and effectively without any site supervision. Extremely pleased with how my roof, attic insulation and garage ceiling slab install turned out. Thank you George Kent Home Improvements. More...

Reviewed on Home Stars

28 November 2017

I moved into an older home and one of the items from my home inspection was to top up the attic insulation. I requested a quote through Home Depot and was put in touch with Anthony from George Kent Home Improvements. Anthony came out and gave me an estimate and my options - we ended up going with a full insulation removal and new blown insulation added. Anthony also let us know that this could qualify us for a rebate through an energy auditor and got us in touch with the right company to do that as well. I highly recommend Anthony and his team. More...

Reviewed on Home Stars

28 November 2017

I had been shopping for a window company for over 2 years and I was so pleased after I followed up with a recommendation for George Kent. Mr. Kevin Kennedy took the time to answer my zillions of questions both in person and over emails. His responsiveness is to be commended. Many window companies wanted me to have all of my windows replaced at once so they could make it worth THEIR time, but Mr. Kennedy was understanding and recommended I start with two windows to make sure I was satisfied with the work and product. Exactly six weeks after signing, Jesus and his son arrived, spent 3 hours for the installation, and left everything tidy. I have beautiful vinyl windows with wood trim. This was a brick to brick installation. I'm really looking forward to getting the rest of my windows replaced by George Kent. More...

Reviewed on Home Stars

28 November 2017

We had a major job with George Kent - we did our roof and insulation first and the crew was amazing. Roof looks great and we have a lifetime warranty. Then we did the eaves, soffit and Facia. Another great crew and so fast and efficient. Then we had all our windows done and Lonnie and the crew did a fabulous job. The house looks great and we've had so many compliments. The communication from Maria in the office was amazing. We would definitely use them again and recommend to friends and family. More...

Reviewed on Home Stars

28 November 2017

I had used George Kent 30 years ago to replace some windows. A neighbour used them this summer to replace his eaves troughs and recommended them. They gave me a very competitive price quote. They arrived at 8:30 and had the job completed by 3:00. They made some excellent suggestions such as adding an extra downspout which spilled onto the back lawn as well as improving the appearance of eaves troughs at the front corner of the house. Rick, the salesman, dropped by about 12:30 to check on the progress which I appreciated. Great crew ... answered my inquisitive questions & thoroughly cleaned up afterwards. Great experience ... can't think of anything anything I'd change. My house looks brand new! More...

Reviewed on Home Stars

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