Loading...

Please wait ...

E

Essential Oven Cleaning Tips

Ottawa

(105)
This professional is currently unavailable.
You can request reply and they will reach out as soon as they can.

Reviews (105)

Leave a review
4.5/5

105 customer reviews

Loading...
14 January 2022

Technician came on December 11th to diagnose problem with my washing machine. Part needs to be ordered, and it was right before Christmas, so I figured it wasn’t going to be a quick fix. I gave them until January 7th and hadn’t received an update, so I called to inquire. Was told “The part hasn’t arrived; I’ll have to talk to a technician and call you back”. It’s now January 14th and Capital Appliance Repair has never called me once. I called on January 11th and 12th to follow up and same response - “The part hasn’t arrived; I’ll have to talk to a technician and call you back”. Look…I realize there are supply chain issues right now that might be preventing some parts from coming in in a timely manner, but Capital Appliance Repair needs to do a better job at communicating delays and stop dropping the ball on customer service. I’m looking for a ballpark estimate on when the part will come in; is it really that hard to pick up the phone to provide an update? More...

Reviewed on Facebook

14 January 2022

So December 15th technician came give a diagnosis on the dryer. Part needs to be ordered, ok no problem. Pay 50% of the total cost of everything. Its a month now and no part no fix to my dryer. Every time I call it’s always the same thing the part was ordered on the 15 of last month. “Ill contact the technician for you and get back by the end of the day” and a week will go by then ill have to call again. I could have ordered the part myself and got it in faster. Worst customer service. I am literally on the edge of my seat to go to the office and a demand my 250 back that was spent for nothing at this point. More...

Reviewed on Facebook

12 January 2022

We had excellent service and repair on our fridge Hard to understand the mix of really good reviews and terrible reviews this company gets.

Reviewed on Facebook

27 December 2021

Drain was blocked, called Capital Appliance and i got appointment very quickly despite the holidays. Technician came and provide a very efficient and professional service at a fair price. This saved me 1500$ and precious time as I don't need a new fridge! More...

Reviewed on TrustPilot

24 November 2021

Disappointing, called as my dishwasher leaked all over my kitchen floor, they came right away but I was told it wasn’t leaking after technician was here less than 10 minutes. I paid $90 and he left, that night it leaked again, I called the next day and they told me they would not come unless I filmed where it leaked. I did as they asked and sent it to their email. No one contacted me, I left it a couple of days and called, the person answering the phone said she could not open the video. We downloaded the video to wetransfer, sent them the link which gave them seven days to observe the leak, again no one called. I went back and forth with this company for nine more days and each time the person answering the phone said she would call back and not once did anyone call. My dishwasher was never repaired by this company. More...

Reviewed on TrustPilot

5 October 2021

Paid $252 to have dryer repaired. All they did was check connections and tell me if it happened again all it would need was a new element. Failed after a few loads. Then they quoted $314 for a heating element and it would be a month to six weeks to get it.

I looked online. Element is $156 and overnight. I told them this and they said they would install but no warranty.

Not sure what I paid $252 for just to get ripped off.

Went and bought a refurbished dryer from Super save appliances who I have had good luck with over the years. $280. Wish I had just gone there first. Capital Appliance Repair is useless.
More...

Reviewed on TrustPilot

24 September 2021

The service technician did a fine job yesterday. The fridge is working and the repair was completed successfully.

Having said that, I do have some concerns:
1) He was late. Originally scheduled for 10:30, he arrived at 12:30. I called the dispatcher at 11am to confirm when he was coming.
2) I didn't receive an estimate before the work was completed. The work was done and I was then asked to pay.
3) The repair is too expensive. $350 for the installation of an off the shelf part is too much. The technician's labour rate is too high. He was onside and I was charged $200. A labour rate of $200 is much too high for this time of work. The markup on parts is also too much. I was charged $112 for a small part which I later found online for $30. (I don't expect to pay online prices for parts that a repair person has onhand, this feels exorbitant.) I would expect this repair would be closer to $200 ($70 parts, $120 labour).


In summary, while I have no complaints about the quality of the work, I won't be using your services or recommending them again due to the way the work was priced and quoted. Please let me know if you would like to discuss.
More...

Reviewed on TrustPilot

21 July 2021

Amazing service!!!
Not only to they urgently fixed our fridge…they service was phenomenal, stuff was polite and informative on the phone and great pricing! !! They really go above and beyond!!! More...

Reviewed on TrustPilot

9 June 2021

Can't say enough about Capital Appliance Repair. :-)
Victor (Viktor) was on time, totally understood the problems, and was quick with the correct solutions coupled with his hard work. Would recommend Capital Appliance Repair to all! Great prices and great service! ~ Dave & Jen More...

Reviewed on TrustPilot

6 June 2021

I was having issues with my Dryer called this company to come to take a look and diagnose the problem. The company tried to cancel on me last minute the day of I was not impressed! When the technician finally did show up to my house he was here for a total of 15 minute turned on my dryer once and listed out a bunch of issues it could be. He wouldn't do any tests on the dryer or even pull it apart/look at it. I asked him multiple times to do a test on the burner as he told me they easily could do that but he didn't want to do it that night because it was "late and his end of shift" he told me if I wanted the test done I would have to pay the service fee again ontop of the $112 I just paid for him to basically hangout. Since there was so many possibilities on what the issue could be I asked him if he could email me an quote for the possible repairs so I can decide. This was on Wednesday and I still have not heard back from the company, I tried called on Thursday to speak with a manager and I was hung up on twice and told someone would call me back on Friday. It's now Sunday and I haven't hard back from a manager, they won't answer there phones anymore and I still haven't received my quote for the possible work. In the mean time of this company wasting my time I was actually able to hire a reliable company to come in and fix my dryer all in the time I'm still waiting for a response from Capital Appliance Repair. HORRIBLE COMPANY!! THEY HAVE HORRIBLE SERVICE AND CUSTOMER SERVICE!! DON'T WASTE YOUR TIME More...

Reviewed on TrustPilot

26 May 2021

I reached out to Capital Appliance Repair and they gave us an appointment for the same day. The repairman actually called and came earlier. He was very efficient and diagnosed the problem as discussed. He was able to get a replacement immediately and returned promptly to fix our dryer. He explained the repair, left the area clean. Thank you very much for your service. More...

Reviewed on TrustPilot

14 May 2021

The gentleman who came to our home was wonderful. He came promptly and worked hard to try to rectify the problem. In the end he was honest enough to tell us that we needed to buy a new fridge. THAT is the sign of a good and honest repairman. We will definitely use this repair company in the future. More...

Reviewed on TrustPilot

12 May 2021

I can't say enough good things about capital appliance repair. The service was prompt, accurate, and cost-effective. They came when they said they were going to come, they correctly diagnosed the problem and fixed it with no friction, and little hassle. Their service was so good, I asked if the same person could go and assist my mother with her appliance problems. They went the next day, problem solve. Fast, courteous, and highly professional. If you need any small appliance work, call them. You won't regret it. More...

Reviewed on TrustPilot

6 May 2021

Prompt, courteous, efficient service at reasonable price.

Reviewed on TrustPilot

22 April 2021

We were having issues with our Samsung dryer so we called Capital and they were able to book in very quickly. They arrived right on time, were very courteous and fixed the issue with my dryer. Extremely happy with their service and would definitely recommend them! More...

Reviewed on TrustPilot

7 April 2021

Would not hesitate calling them again, good old fast and honest service,

Reviewed on TrustPilot

6 April 2021

I have used Capital Appliance'service in the past and I was very satisfied with their services. This time, it was on a Easter Monday that I needed help to repair a dishwasher. I called in the morning, got an appointment in the late afternoon and the issue was resolved. I would highly recommend them. Thanks Capital Appliance Repair! More...

Reviewed on TrustPilot

19 March 2021

The soap dispenser in our Bosch dishwasher did not open properly. Contacted Capital Appliance Repair. Promptly, their repairman, George showed up at our door. Courteous, he quickly identified the problem and ordered the necessary part. A week later, George came back to install the part. He was quick, informative. Many thanks to George we now have a fully functional dishwasher, and we know a little bit more of how to take care of it. Great Job! More...

Reviewed on TrustPilot

9 February 2021

Prompt response to our call for service. Freezer issue diagnosed quickly and fixed to our complete satisfaction. Excellent service as always!
Robt

Reviewed on TrustPilot

7 February 2021

Victor from Capital Appliance Repair was professional, and honest about the issues WRT our fridge. He was able to diagnosis and quickly correct the issues, which was a fried inverter board. Thank you to Victor for coming on a weekend, correcting our issue, and doing it so professionally. I’m very satisfied with the service and would recommend them to others with fridge or applicable issues. More...

Reviewed on TrustPilot

29 January 2021

Great job, professional and thorough.

Reviewed on TrustPilot

26 January 2021

Punctual, polite and prudent. Very pleased.

Reviewed on TrustPilot

23 January 2021

Service was done very professionally with polite servicemen that were very competent at their job. The cost was quite reasonable!

Reviewed on TrustPilot

19 January 2021

Received excellent quick service to repair leaking fridge. Viktor was very courteous & took time to explain what he did. I appreciate his professional friendly service. Will not hesitate to recommend Capital Appliance to friends & family. More...

Reviewed on TrustPilot

15 January 2021

The technician, George, was efficient, reassuring and very courteous.
The part required for my washing machine was a long time coming, possibly because of availability and delivery problems during the pandemic. However, when I checked with PartSelect their order page said they had the part in stockand could send it on its way the same day as it was ordered. I have ordered many parts from PartSelect and they have usually arrived within three days. More...

Reviewed on TrustPilot

6 January 2021

The technician arrived during the scheduled time to look at my fridge that stopped cooling. After he diagnosed the problem in short order, he outlined the costs and work needed to resolve it but recommended buying a new fridge rather than spending money to try fix it and replace the freon that leaked, as it would likely need to be done again in a few months.

Although this is not the outcome I was hoping for, I am happy that he was honest - likely saving me some money that I can put towards a new fridge.
More...

Reviewed on TrustPilot

6 January 2021

Very Happy with the service. Called 3 other places all who claimed they were open on the weekend, all of them said they were closed except Capital Appliance Repair. They arrived the same day. After inspection I needed a part that would take a few days to get. After a few days they called and said they would have it installed within the hour. I was very impressed with their service, response time and professionalism. More...

Reviewed on TrustPilot

6 January 2021

The repairman Evgreni checked the dryer and determined that it needed a part in order to fix it. The part was not readily available so he ordered it. It will be here in 2-3 weeks. He will return to fix the dryer once the part has arrived. He was very pleasant and explained the situation clearly. It was a pleasure doing business with him. He well represented Capital Appliance Repair. More...

Reviewed on TrustPilot

5 January 2021

Very efficient and thorough service call, with a friendly manner.

Reviewed on TrustPilot

30 December 2020

On time, courteous and simple to understand.
The assessment of my old refrigerator was a good help in my decision whether to fix it or to buy a new one.

Reviewed on TrustPilot

1 December 2020

Capital Appliance Repair was quick to respond to our issue and the technician was personable, efficient and took all the necessary safety precautions during the repair. Excellent experience all the way around! More...

Reviewed on TrustPilot

20 November 2020

George the technician was great. Friendly and got the job done in a very timely manner! Happy Kanata Customer

Reviewed on TrustPilot

12 November 2020

Showed up on time, friendly and efficient technician. Well done

Reviewed on TrustPilot

3 November 2020

Waited 2 weeks for the first appointment, technician was a no show. They implied it was my fault for not confirming. Staff are rude on the phone. They told me they would order the part and send technician in 2 weeks. Technician showed up, no part with him. Had to come back with the part a week later. Got charged for 2 service calls. More...

Reviewed on TrustPilot

1 November 2020

Friendly, prompt and efficient service. Reasonable cost.

Reviewed on Facebook

30 October 2020

quick and as easy as can be. Professional in every way and knew his stuff. Top notch repair in a timely fashion at a reasonable price. Call Capital Appliance Repair for all your repair needs - you'll be glad you did. More...

Reviewed on TrustPilot

30 October 2020

I had no choice to put one star when in fact I wanted to leave a no star rating. This company is appalling. The staff are rude and make constant excuses. They don’t listen to the customer and constantly interrupt when trying to explain. I waited for almost 3 weeks for a part, it was installed and the “technician” tested it for 10 seconds and left. First use it didn’t work and I had to call 3 times to get a revisit. The “technician” was not informed of the problem correctly and I was made to feel that was my fault, when in fact I told the receptionist, Innessa, 3 times and had to give her my tel. # 3 times before she got it correct! I was told it would be a week before a second part came in! I ended up calling Dependable who from the initial call to repair took only 4 hours and got my appliance working. They were definitely dependable and reliable. I would never recommend Capital Appliance Repair. Despicable service. I wanted to leave a 2 word comment!! More...

Reviewed on TrustPilot

24 October 2020

Fantastic job. Thorough and quick. Nice technician, all at a reasonable price.

Reviewed on Facebook

24 October 2020

Fantastic job. Thorough and quick. Nice technician, all at a reasonable price.

Reviewed on TrustPilot

16 October 2020

Excellent service. Efficient timing. Polite manners. Exceptional experience.

Reviewed on TrustPilot

16 October 2020

Viktor texted me to advise he was on his way. He was punctual and professional. The dryer was not drying my clothes, and stopped part-way through the dry cylce. Viktor quickly solved the problem and cleaned out lint from internal area of dryer. He also checked the dryer transition motor and removed and cleaned that as well. He recommended a new motor, and sealing of the lint vent. This is the best service I've had from repair people in a long time. I would definitely call Capital Appliance Repair again for future repair services. This is A+ service. More...

Reviewed on TrustPilot

9 October 2020

Technician very professional

Reviewed on Facebook

30 September 2020

Prompt, knowledgeable, polite, problem fixed.But pricey.

Reviewed on TrustPilot