Diamant Cleaning Vancouver

Arrived when they said that they would and did a great cleaning job. I will use them again.

We had this firm clean out house for the first time yesterday. After a frustrating 3 text message request to confirm a time I heard on 9:30 Friday morning that they would be there at 11. They were 45 min late and then told us there would be a $20.00 fuel fee AND that the bedrooms could not be done since they didn't have time. Must keep in mind that this firm chose Friday and next Tuesday as options that they were available. The 2 team member did a good job on the bathrooms downstairs but the 3 upper bathrooms there was a residue left on the floors. There was no dusting done in most of the house. The living room downstairs was going to be left not cleaned and it was only when my husband asked did it get a vacuum and floor washed.....no dusting. They did not bring some products (paper towels etc) so had to use ours. Over all a huge disappointment. Needless to say this is far below what we expect from our cleaning team. We will not be having them back. More...

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Reply from Diamant Cleaning Vancouver

Hello Nancy, we were late because your home take me around 2 hour driving it was a rainy day. We don’t carry paper towel only cleaning rags. As we have more clients we don’t use our clothes for the toiles. About the other stuff we did the regular dust. Because you told me to focus more in your washrooms and kitchen. And that’s that we did. To vacuum, yes we always vacuum. We don’t clean inside unless you request. The extra $20 on gas is because we drive more than 3hrs to arrive and come back to our home.

The lady was wonderful but the cleaning of the bathrooms was poorly done especially when it took her about an 1 hour and half for one bathroom and it was not big at all. I feel she took her time on purpose to get more hours. She was even 15 or so minutes late and they charged me like she was here 30 extra minutes was not impressed by that. More...

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Reply from Diamant Cleaning Vancouver

Hello Cindy, you didn't let me know on about this directly, before to to the invoice for you. About this girl she does construction cleaning with me We work detail on washrooms. Wish to see a picture to see your complain. Also my minimum hours is 5 and she only did 4.5

The person was diligent and nice. The work done met the expectation

Great job, the house looks lovely! Thank you so much. We will definitely call again soon.