Tims-PC

I emailed him with a build and like, Tim said no anyway

Reviewed on Facebook

If I could give this guy 0 stars, I would. If you read only one review of Tims-PC, make sure it's this one. Tim quoted me $425 to switch to a new case, clean all the extra components and install some extra fans. I opted to go through with it because I wasn't aware of other options, and he is a registered business so I thought it would have been safe. I dropped my PC off to him on Friday the 6th January 2023, and he told me he would have it ready for me on the 7th January 2023 to pick up that day. He got to it on the 8th January. He live streamed it on Facebook as well and it looked as though he had completed it that night. However, I heard nothing from him at all afterwards. I sent him a text message on the 9th January to see what was happening with my PC and I did not get a response. That night, I sent him an email and he didn't respond to that either. So on the 10th, I ended up giving him a call in the afternoon after no responses during that day. He told me specifically on the phone that there were no issues with my PC and it was ready for pick-up. I thought it was a bit strange that he couldn't just tell me that over text or email, but travelled over to pick it up. When I got there, and after leaving me waiting at the door for 5-10 minutes after I knocked, he carried it out and explained to me that "there was one problem with my PC". He had smashed the front panel of my new case. He told me that he was in the process of seeking a replacement, but told me that "these parts are extremely difficult to get" so I would likely be waiting a while. I was pretty annoyed by the way he'd handled that, and felt like he should have told me that over email/text before i'd travelled all that way to pick it up, but it is what it is. I tried to give him the benefit of the doubt. So, after I got the PC home and set it up, it had a multitude of problems. None of these existed before I'd dropped it off to him - everything was working perfectly. This is a list of the issues I have had since getting it back from Tim: • None of the components were cleaned like he told me he would do on the quote/invoice. Further to that, he has a cat that he lets sit on the PCs and in the live stream he was doing my PC on, surely enough, the cat is sitting right next to my PC. This would explain why there was cat hair all through my PC. • When I put my PC on my desk, and went to position it, electrical sparks came out of my motherboard twice. That was when I first got it home. • My motherboard has been making this beeping noise. I did some research on this and worked out it is the BIOS signaling an issue with the PC. • Half of the fans are also failing to work properly. When I first turn on the PC, some of the fans just go to start and then stop. By the time I get to the login screen, one of the fans will start working, but then the other two will continue to have that same issue. They then eventually start working once I log into the PC and start Armory Crate. • The CPU also runs extremely hot just logging in and checking Armory Crate. The PC smells like an electrical fire whenever it's turned on. • The motherboard makes a buzzing noise whenever I try to run any games on it now. It sounds like the PC is going to catch on fire if left for too long. Part of the $425 that I paid to Tim, was supposed to include a stress test as per the invoice that I was provided. Not only was this not completed during the live stream, but if it had, Tim would have picked up this specific issue amongst the others I have listed. I tried to contact Tim about this respectfully and I was met with spam phone calls and abusive text messages, with him swearing at me. I have attached examples of the messages that I received from Tim. Despite this, I agreed to take the PC back to him to see if he could fix it before considering a refund. I had someone with me when I arrived at Tim's and he told them to "wait outside - there's no room for you in here". I went in to sit down with him and go through the issues with the PC. Tim immediately started hurling abuse and swearing at me. At no point did he actually try to look at the PC and go through the issues. He used the interaction as an opportunity to abuse me, and accuse me of things like "looking for any reason to hate his business", "being an alcoholic" because I sent him three emails with different issues, me "being rude to him", despite not being able to cite any specific example of me being so, and "just trying to scam a refund out of him." I explained that I simply just want my PC fixed and working as it was, before it was dropped off to him. He also told me again that he "f**king live streams all his work" and "did you not f**king watch my live stream, I also updated your PC to the latest BIOS version." That was false, because I'd just completed a BIOS update before I dropped it off to him and it was still on the same version when I brought it back to him. On top of this, at no point in his live stream did Tim ever perform a BIOS update. I explained to Tim that unless he's streaming from the moment I dropped it off to him, to the second I pick it up, his stream doesn't mean anything. There were two days before the stream, and the two days after where he was completely ignoring me. He could have done anything during this time. Tim just laughed at me and said "I have no f**king idea how PCs work." Tim refused to fix any of the problems that he caused with my PC, despite saying he guarantees his work. Tim insists this is all normal behaviour for a PC. After hearing enough abuse, I told Tim if he isn't going to help me, to give me my PC back so I can leave. By the way, if you ordered a build with Lian Li PC-O11 Dynamic case and you're wondering why you are missing your front panel, Tim stole it out of the box after he had destroyed mine, because he "just wants to be f**king done with me." Tim also originally gave me $50 for some parts that I was previously using in my PC. He told me to "give his f**king money back" and "you can have your f**king parts back". I handed him the $50 before I left. In amongst these parts that I had left with him originally, I had three ASUS fans. These were missing when I got my parts home. This bloke is supposed to be a business man and thinks that it is acceptable to speak rudely and abusive to his customers like he did to me. He tried to justify this by saying that I was being rude to him. However, he has not been able to prove this in any capacity. Please provide the proof of where I have allegedly been rude to you, Tim. If you are looking for a new PC or a repair, DO NOT engage the services of Tims PC unless you are prepared to be met with unprofessionalism through out your entire interaction. Whether it's where he just flat out ignores you for days on end, he abuses you because you have a problem with his services, he breaks your equipment, or he does not complete repairs/services that he agreed to complete. Tim clearly does not guarantee his work. My PC is completely unusable now due to the issues that I previously listed and as a result, I will need to seek the services of someone that actually knows what they're doing. Steer well clear of this guy. More...

Reviewed on Facebook

I approached Tim with a basic idea of what I wanted in a PC, he was incredibly helpful with a build idea that would last and met what I was chasing. He communicated through the process, got the build done really fast, and shipped the next day. The PC is amazing, looks fantastic and runs better than any previous. He’s been amazing at answering any questions I had once I received it. Highly recommend Tim for your next PC or repair. More...

Reviewed on Facebook

Highly recommend Tim’s-pc, built and shipped within a week, literally built my pc on Christmas Eve!! The builds are clean and look great, can’t wait to start gaming on my new set up. Cheers Tim!

Reviewed on Facebook

Tim is very helpful, efficient and professional, while charging a reasonable price. Highly recommended!

Reviewed on Facebook

highly recommend Tims PC for anyone struggling to understand what they need out of a computer. I hardly know what anything is or what it does and Tom took my description of what I need it for and came up with something that fit almost perfectly into my budget! (went over my budget by just under $100 but this was because I wanted a couple of extra things). now it is a bit nerve wracking being asked to pay in full upfront, however the transparency that Tim has by building the computer live and interacting with his audience provides all the reassurance you need! I was impressed by how quickly he built it and the turn around time was very impressive! Tim was extremely helpful and professional and picking it up was super smooth and the computer came well protected. it's an absolute dream to use and so incredibly quick! More...

Reviewed on Facebook

Tim was terrific to deal with. He replied quickly to all my queries and had my new computer built and shipped within the week. My custom built computer was also alot cheaper than buying a pre built computer online with the same parts from the big computer retailers. Could not rate Tim's PC more highly. More...

Reviewed on Facebook

Tims-PC is great! Highly recommend 👍🏽 Tim even delivered my laptop back to me

Reviewed on Facebook

Tims-PC is Brilliant and the builds are clean as! Excellent service I can guarantee you that. Great guy to talk to 😁

Reviewed on Facebook

Top Bloke, helped out so much with my decision on what gear to buy as I am very picky. Made sure I was satisfied and built my computer so fast and perfect! Thanks Tim

Reviewed on Facebook

My partner tried to get a PC priced, he wouldn't show part prices or say how much he was charging to build it. We worked out it was going to cost around $500 to build.

Reviewed on Facebook

When I enquired about part prices he wouldn’t tell me. When I asked how much he charges to build a PC he wouldn’t tell me. When I said I was a bit uncomfortable to spend almost $4000 when he wouldn’t tell me any of this…he dismissed me and said to go somewhere else then. Since then, I’ve looked into the parts (with help from other PC builders etc) he was going to use and worked out he was going to charge me over to $500 to build a pretty standard gaming PC! Transparency goes a long way. This guy expects you to just accept his price, without any idea as to how much he’s getting the parts for, how much he’s charging you for them and how much he’s charging you to build it. Be very careful with this guy. Once he quotes you, get a quote from someone else or look up the parts yourself. I’m very lucky I had a Facebook group to help me realise what he was up to. More...

Reviewed on Facebook

Really good guy and helpful

Reviewed on Facebook

Highly recommend this man is second to none!

Reviewed on Facebook

I don't.. tim built my sons first pc which was good no complaints.. I enquired about another pc for my other son..he offered it to me I accepted i asked for a invoice to pay for 3 days with no reply then on the 3rd day of sending a msg I asked if he was ignoring me only then he replied and said sorry he has sold the pc, my son had saved money for it had his heart set on it so naturally I was a little annoyed he didn't have the decency to at the very least tell me what was going on. . now his gone on to ignore me and didn't even try to resolve it.. More...

Reviewed on Facebook

Very impressed with the build, Tim's extremely knowledgeable and works meticulously to build high quality high performance PC rigs.

Reviewed on Facebook

Tim was professional and quick with responses I would definitely recommend him to anyone with PC issues or if your in the market for a new build

Reviewed on Facebook

Totally recommend Tim’s-PC. I was completely new to the world of PC gaming and I didn’t really know what I wanted. I sent him some ideas and he did the rest. Also was very quick to help me with some operator issues I was having. Thanks again man!!! More...

Reviewed on Facebook

absolutley amazed with the build tim did for me 100% recommend too anyone great price and service and pleasure too deal with its also awesome that tim live builds them on stream and takes time too explain everything and any questions you ask

Reviewed on Facebook

I would 100% recommend Tim’s PC I had him build one for my son and he went above and beyond to help answered every question I had. Absolutely loved the live build. I live local so got to actually meet Tim in person when I picked up my sons rig we had a great chat. Anyone looking to buy should definitely check Tim out it’s definitely worth the money so happy right now. Thanks Tim. More...

Reviewed on Facebook

great knowledge and always goes above and beyond to help his customers

Reviewed on Facebook

Couldn’t recommend Tims PC more highly - not knowing a great deal about gaming specs, Tim put together a high performing, great looking PC. He was extremely informative during the process, quick to reply to questions and I love the transparency with building live. Thanks Tim More...

Reviewed on Facebook

Tim helped my son and I build our fist pc. Gave us advice through messenger I had a random question and replied quick with diagrams on what we needed to do. And all I had brought from Tim’s-PC was a couple of cables. That’s service 👍 More...

Reviewed on Facebook

good communication, friendly , quick turnaround and good price very helpful...love my new p.c

Reviewed on Facebook

Highly recommend Tim. Saw his Facebook ad and was in the need for a new pc so got in contact. He was easy to communicate with and we were quickly able to agree on a build to suit my needs and budget. A week after I first got in touch my new pc was ready to pick up. Also turns out his business is very close by to me so I was able to drop off my current graphics card and get him to install it into the new build to save some cash. I enjoyed watching the live stream and seeing him troubleshoot some install issues rather than having to work that out myself if I had self built again. Can’t recommend him enough and will happily use his services again when I want another pc. More...

Reviewed on Facebook

Could not recommend Tims-PC enough. Tim is well informed and knowledgeable about his products and makes the entire process from consult to delivery/pickup seamless. Tim built me a discreet, capable and impressive PC that will serve me well. I will definitely be going back to Tims-PC later down the track for upgrades! More...

Reviewed on Facebook

I could not be happier with my new PC from Tim. He took the time to answer my questions and educate me on what would be best for my requirements without trying to upsell anything. His prices are extremely reasonable for the work that is done and I would highly recommend him! More...

Reviewed on Facebook

I have recently had Tim upgraded one of the PC for me. Compared to buying a commercial pre-built PC, it is much cheaper. Also, he explained everything that he's done very carefully throughout his service. Overall, I am very happy. There are many people try to build the PC themselves, but you might risk damaging the parts, such as not having enough cooling, not enough power supply, etc. and ended up paying more, so it is reasonable to have a professional service do it for you. More...

Reviewed on Facebook

If I could give 10 stars I would. Non-tech parent navigating the world of custom build for teenager. Tim made the entire process smooth sailing. The live stream of the build made it a very personal and interactive experience. More...

Reviewed on Facebook

Tim listened to my needs and offered guidance for my son’s gaming computer. Tim was prompt, efficient and professional. We enjoyed the livestream of the build allowing us to be included in the entire process. Tim has made our sons dream come to life and the entire process was simple and professional. Thank you Tim! More...

Reviewed on Facebook