emmersion

Customer-focused, creating strategic digital solutions that deliver tangible business results, emmersion’s customer experience consultants help brands navigate any and all facets of the digital landscape.

emmersion’s CX consulting packages let you focus on your clients, understand their needs, and deliver a superior experience.

User-centred design and development should always go together in pursuit of delivering the ultimate online customer experience. Our CX consultants work with clients to understand their online customer base, which helps us work towards delivering the best customer experience. Whatever industry you may be in, and whoever your client base may be, our portfolio of experience ensures that we can identify customer experience issues, and our customer experience consultants can offer solutions to your problems.

emmersion’s user experience research consultants help brands, and enterprises navigate any and all facets of the digital landscape, keeping the focus on customers and being able to deliver tangible business results.

emmersion’s UX research methods can deliver a workable digital solution, designed to complement your existing platform and meet your goals.

UX (user experience) to add context and insight into the process of designing the best user experience. emmersion’s user experience research experts focus on understanding your users’ behaviours, their requirements, their online needs, and their overall motivations.
Using finely tuned observational techniques, task analysis, and other feedback methodologies, we will get to the epicentre of your user experience ecosystem, and identify ways to deliver an improved UX. Whether it is the impact your design has on your audience, the usability that you deliver, or the end to end experience, our in-depth knowledge of UX research methods will enable us to offer you a workable digital solution, designed to complement your existing platform and meet your goals.

Client-focused, creating strategic solutions that deliver tangible business results, emmersion’s customer journey mapping consultants help brands navigate the digital landscape.

emmersion’s customer journey and experience mapping consultants can interpret user experience insights in the right way to confidently help your company become more customer-centric.

Understanding the customer journey is key to delivering the ultimate customer experience. As the digital landscape evolves, emmersion believes that delivering the online experience that the customer wants is critical to the success of online enterprises. Knowing how to connect with customers, how to influence their decision-making process, and ensuring that the right message reaches the right customers, are all important components of creating a customer journey.

We understand your needs and your organization and have helped many companies with complex transformations to shape a digital presence that is the cornerstone of their brand journey. Since our inception as a Branding and Experience design agency in 2016, we have been developing and delivering digital experiences that reinforce customer needs and drive business value. This is the foundation of our company, the centre point of our strategic and development process and is evidenced by the client relationships we sustain and the work we deliver.

Client-focused, creating content and personalisation solutions that deliver tangible business results, emmersion helps brands navigate any and all facets of the digital landscape.
emmersion can help you personalise and effectively target your content to connect and engage with your customers powerfully.
When it comes to digital content, one size most certainly does not fit all. The days of wholly generic online copy is over, as the expectation and need for personalised content continue to dominate the digital landscape. Content is king, so ensuring that your content is both targeted and successful has never mattered more.
Targeting your content is a powerful and effective way to connect and engage with your customers, enabling you to tailor-make content that speaks to them on a personal and empathetic level.
emmersion has not only adopted the idea of content personalisation for our own content, but we are also committed to helping our clients understand the need for it and showing them how to deliver.
Our experts utilise customer data and harness this knowledge to help craft and create relevant content based on the interests, motivations, and requirements of website visitors. Whether it is a targeted, rotating landing page based on geography, a clear call to action, or industry-specific content modifications, we pride ourselves in creating bespoke content personalisation solutions.

emmersion's business needs analysis professionals to help enterprises navigate any and all facets of the digital landscape, keeping the focus on the client, their brand(s) and customers, and, by delivering tangible business results.

Concerned as much with the old school care that facilitates relationships as it is with the paperwork that enables it. A perfect marriage of flexibility and comprehensive documentation creates a very rarely enjoyed truly consultative and accommodating approach to what is a truly mutually transparent relationship.

For every digital question, there's a digital solution, and for every desired result, there's a strategy. Analysing your business is the key to learning where your business needs to go. Every business has unique needs, and when we learn what they are, our business analyst consultants look to deliver bespoke results and innovative solutions.
emmersion's approach is all about answering your questions, listening to your business requirements, analysing your needs, charting a course, and developing collaborative business strategies, designed to give results. Offering a full analysis of your enterprise ecosystem, from workflows to digital marketing and beyond, our experts will ensure that you follow industry best practices, designing a digital strategy to elevate your enterprise.

Whether you need development and integration, support and maintenance, or any combination of our services, our business needs analysis team has the innovation and the expertise to design eCommerce or content management; we will drive, and deliver your digital solution. Our digital strategy experts are ready and equipped to listen to your requirements, understand your goals, and map out a digital strategy to facilitate your business success.

Customer-focused, creating strategic omnichannel solutions that deliver tangible business results, emmersion helps brands navigate any and all facets of the digital marketing landscape.

emmersion’s omnichannel strategy experts can create and deliver the seamless, holistic experience that connected customers want at their fingertips.

As the digital landscape becomes ever more far-reaching and multi-layered, creating digital disruption to existing sales models, having an omnichannel marketing strategy is critical. A well thought out and expertly structured omnichannel strategy ensures that retailers can connect with customers across multiple physical, as well as digital channels, allowing them to deliver on their brands’ explicit and implicit promises. It’s all about creating and delivering an integrated online eCommerce experience, based on a combination of multi-channel user experiences across mobile, desktop, telephone, and even in the good old brick and mortar store.

emmersion’s digital solutions experts have the experience to not only deliver an omnichannel strategy but to ensure that it speaks directly to the need of your customer base. Unlike multi-channel sales (which is simply trying to maximise the sales on each of those channels), the approach to developing this strategy is entirely focused around the customer user experience, and how important this to drive your sales.

Let us optimise your conversions to increase sales.
With our help, you can use the science of Conversion Rate Optimisation (CRO) to increase conversions and sales for your website traffic. At emmersion, we’re not happy unless your digital marketing efforts mean more money in your pocket, and we back our services to do that.

We create a web and digital marketing presence that gives consumers the best possible experience, which, in turn, encourages them to stay on your site and engage with your product or service delivery. Our data-driven approach always drives our CRO process. We conduct scientific testing and then structure the web experience around this to ensure visitors take the action you desire.
You’ll be amazed by how much your profits can increase by even the smallest improvements in conversion rate. In fact, with CRO, you don’t even have to increase traffic, it’s about helping the existing traffic engage more and convert.

Our agency uses a variety of scientific methods, including multivariate and A/B testing to see what works with your customers, and what you need to include in your web experience to help get your customers over the line. We understand the digital marketplace, and the way customers interact with it, so we can fill in the gaps that the science and data just can’t cover.

Our Conversion Rate Optimisation services include:

CRO Needs Analysis
Our scientific testing methods, data-driven analysis and digital marketing nous, allow us to conduct a thorough and meaningful examination of your current conversion rate, customer experience and how we can improve both.

Complete CRO of Your Digital Assets
Once we have conducted an analysis, we will go through all your digital assets and make sure they have been given the emmersion treatment. The most impressive part of this aspect of our service is that you will see results almost immediately.

Continually Update for Improved CRO (including A/B and Multivariate Testing)
Marketplaces and especially digital marketplaces are continually changing. Trends and customer behaviours and preferences are also changing. Maintaining a strong web presence takes time, and we’ll look after it all for you.

If you want your online efforts to improve, you need CRO.