Our point of difference in owner asset management is based on Quality asset care.
We are not quantity driven - that's what sets us apart from the rest.
Our friendly staff approach with a healthy work environment means less staff turnover- meaning our owners will enjoy consistent relational services from dedicated property manager.
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14 customer reviews
Jesse Osullivan
Reviewed on Google Maps
Kurt Single
Romald and his team are a pleasure to deal with. Reliable and honest.
Reviewed on Google Maps
Kate Single
Romald is a wonderful realestate agent! He’s so friendly and down to earth that communicating with him is very easy. He is quick to attend to matters, caring and efficient with his processes. Without a doubt the best realestate agent we have had so far. Cheers Romald! More...
Reviewed on Google Maps
Molly Penso
Really pleasant experience organising a rental with Romald from Imperial Realtor Group. He had great communication with sharing progress with our application and was really supportive.
Reviewed on Google Maps
Maddison Skye
One of the best realestates I have dealt with - and there have been plenty! Awesome communication, easy to deal with and always quick to respond to any and all queries!
Reviewed on Google Maps
Alex gede
Romald is truly outstanding, I had never received such a thorough entry condition report before his takeover of the property. One year later and his communication is as impeccable as always. I highly highly recommend the team at Imperial Realtor Group More...
Reviewed on Google Maps
Thomas Webb
Best real estate I've ever been with. Romald is honest, attentive and understanding. Didn't think I would ever say that about a real estate agent, but he's a gem.
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Mel Macdonald
I've had a few property managers and I didn't know what goid was until I found Romald and the team at Imperial Realtor. Living in a different state, the trust you need in a person to manage your investment is crucial. With the Imperial teamnI know by asset is in a really safe and incredibly knowledgeable pair of hands. I wouldnt hesitate in recommending this company! More...
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Vibisha Suntharamurthy
Romald has been very responsive and attentive to all the matters relating to the property he currently manage for us. We would not hesitate for recommend his service 👍
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Tara Whelan
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Tina Sung
Remald at Imperial Realtor Group has been the most dedicated, hardworking and knowledgeable real estate agent I have ever engaged. Remald’s level of service, dedication, and expertise has been outstanding! What truly sets Remald apart is his ability to make the entire process seamless and stress-free, as well as his communication and unmatched work ethic. He is available to take your call any time to discuss any details of the property whilst proactively keeping you in the loop. He is incredibly knowledgable of the real estate market and the regulation, and helped us in achieve amazing results! He is genuine and goes above and beyond on all property related matters. More...
Reviewed on Google Maps
Tim Boughton
Romald and team are excellent to deal with. My key requirements for PMs is open, reliable communication and honesty. Imperial do both and are proactive to ensure little things don’t turn into big things. Highly recommend.
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H T (Ht)
Romald has been a pleasure to deal with and he has managed our investment properties with the upmost care . Very professional and highly motivated. Highly recommended.
Reviewed on Google Maps
Thi Pham
I cannot recommend Romald highly enough as a property manager! From the very beginning, he has shown an exceptional level of professionalism and commitment. His communication skills are outstanding, he always responds quickly and provides clear, helpful information. Romald is proactive in addressing any issues that arise and ensures that our property is well maintained and managed efficiently. Thanks to Romald, we have peace of mind knowing our property is in great hands. Five stars all the way! More...
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What do you love most about your job?
People Interaction- we meet people from all works of life. We love connecting people with property and ensuring our role as a buffer between tenants and owners are maintained through effective communication with transparency.
What inspired you to start your own business?
I was always passionate about property management and real estate- some choose this career for financial independence - while I chose it to lead other to make a difference in people's lives by empowering and motivating younger generation.
For me I have personally seen clients/owners struggling to keep up with property managers in Biggers cooperate settings. Their experience has not been great due to asset managers changing over short period of time. This led me to start a boutique asset management firm to give owners and clients personalized asset management service with superior service- since then I have never looked back.
Why should our clients choose you?
With years of experience and background legal knowledge and with supportive legal team- we are well equipped with legislative knowledge around the rapid changing tenancy laws.
We provide a superior personalized service to our clients /owners - our clients and their assets are out priority.
We are not number driven but more quality asset management driven, we provide on-going training to our staff with well balance work and personal lifestyle- our clients have dedicated asset managers and, in their absence, - the principal is always available for clients and owner.
We value owners' assets and we ensure to maximize their yield return and at the same time provide guidance for capital gains return with improvement recommendations as and where needed with proper planning.
Can you provide your services online or remotely? If so, please add details.
Our services are online, by appointment and remote- We will meet our clients and customers' needs as and when required accordingly to their preference.
What changes have you made to keep your customers safe from Covid-19?
Following proper legislative guidelines- and ensuring clients and customers are well informed and communicated with around such guidelines.
Having proper system process and procedures are placed to ensure safety and wellbeing of others.
ASSET MANAGED WITH PRIDE
1. COMMUNICATION
It is our commitment to develop open and honest relationship with our clients, we do this by building mutual trust through ongoing communication assisting in maintaining lifelong professional relationships. We strive to deliver the highest standard of quality and service by ensuring our property management teams are always available to give professional and un-biased advice.
2. RENTAL VALUATION
It is our responsibility to professionally recognise your property’s income potential. This is why our appraisal process takes into account similar comparable properties and current market trends, which may affect your property. A realistic rental appraisal based on factual evidence is essential to ensure your property should be let promptly, resulting in a better financial return on your investment in the long term.
3. PROPERTY MANAGEMENT TEAM WITH A SALES FLAIR
Not only is our dedicated team fully qualified and highly experienced, when you choose to lease your property with Imperial Realtor Group you will have peace of mind knowing that our property management teams are additionally trained in sales and negotiation this ensures the highest possible rental price is achieved. It’s no coincidence we consistently achieve higher rents than similar advertised properties in the same developments.
4. LEASING YOUR PROPERTY
Our experienced and approachable teams are committed to finding the best quality tenants to minimize vacancies of your property. We adopt a strict screening process, which aims to find and retain the best possible tenant for your property. We also complete a credit check on any potential tenant through NTD (National Tenancy Database). This company and its information are exclusively available to estate agents and will advise us if the tenants have any outstanding debts or judgments against their name from previous lease agreements. Once all this information has been obtained, we will contact you direct to discuss the application on its merits, and the final choice of the tenant remains your decision.
5. PROMOTION & ADVERTISING
Imperial Realtor Group reaches a vast tenancy market throughout Australia. By advertising your property on the major property websites along with our internal tenant database, we have all the tools required to showcase your property to all prospective tenants. Remember your property is placed in the marketplace in competition not isolation and we ensure maximum exposure for our clients.
6. REVIEWS, ROUTINE INSPECTIONS & CONDITION REPORTS
Rents are reviewed annually, taking into account market fluctuations and any modifications to the property in review. Routine inspections are conducted regularly to ensure the tenancy is running smoothly and to safeguard our client’s financial interests. Detailed preparation of the condition report is completed by our property managers both at the commencement and termination of the tenancy. Copies of the Condition Report are signed and exchanged with the tenant and a copy forwarded to you for your records.
7. MAINTENANCE
It is our policy to contact and obtain owners authorization before work is carried out on any property (other than emergency repairs as stipulated under the Residential Tenancies Act). Our department can organize any works to be carried out on your behalf, by a variety of trusted qualified trades people. We can also use your preferred trade’s person to carry out any repairs at the request of the client.
8. QUALIFIED TEAM
Our hands-on approach along with full knowledge of the current legislation ensures your property realizes its full potential. Our aim is to continue to provide excellence in customer service. In addition to this, all our property managers are backed up by a fully qualified and experienced administrative support team utilising the latest technology ensuring the monitoring of rental payments, maintenance of up-to-date records and provision of financial reports.
9. RENTAL PAYMENTS
Our accounts department offers prompt payment of all rental income. We produce rental statements bimonthly and a statement can be forwarded once the funds are credited to your nominated bank account, alternately we can send a check. Rent cards & direct debits are offered to all of our Tenants which means The Tenant has no need to come into the office to pay their rent.
SUMMARY OF INCLUDED SERVICES
• Collection of rental payments
• Payment co-ordination of property expenses (E.g.
Council, water rates, body corporate fees, trades
accounts, insurances, etc)
• Rental statement detailing income and expenditure
• Direct Banking into landlord’s bank account
(immediately cleared)
• Annual financial statement to assist with landlord
tax return
• Preparing of lease documentation ensuring full legal
requirements are met
• Arranging maintenance and quotes from reliable
trades people
• Assist in organizing property renovation or
refurbishment upon request
• Annual market assessments
• Attending QCAT – Eviction, issuing notices
• Purchasing additional investment
properties/investment advice
• Assistance with insurance claims
• Preparation of reports to assist with GST reporting
• Recommendations on property improvement to
maximize returns
