Heart and Help is a boutique care agency working across Perth. We are on a mission to end social isolation and loneliness in the elderly, disabled, ill, injured, those recuperating from hospital and those who live with chronic conditions. We have a fresh approach to home care as our vetted and registered support workers prioritise building genuine care connections with clients, while assisting them with social, domestic and personal care.
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What do you love most about your job?
As founder and director of Heart and Help, I want to end social isolation and loneliness in the vulnerable. For my part, I created Heart and Help as a care agency to make individuals and their families' care journeys better, easier and filled with more peace of mind. At the end of the day, we are all either caregivers or will need to be cared for. I believe care - is a fundamental human right.
What inspired you to start your own business?
I have lived experience with social isolation and loneliness with my friends and family and I understand how important meaningful relationships, and having a shoulder to lean on are. Having caring social support on hand, helps us gain confidence, live independently, participate in community and pursue our goals. That's why our support workers are more like friends or extended family members.
Why should our clients choose you?
Our approach is highly personalised, unlike larger care providers. The selection of independent support workers is a defining feature of the agency. I ensure support workers are passionate about their work and highly motivated to build meaningful care connections and provide exceptional service. Our mission to end social isolation and loneliness and build meaningful care connections defines all we do. Our support workers feel valued for their care services. Our clients don't feel frustrated and restricted by red tape, as they are offered more flexibility and personalised services, with built in social care.
Can you provide your services online or remotely? If so, please add details.
Services are provided one on one, in person. We don't offer services remotely or online. We believe in the power of human connections and to do that support workers provide services in person. Support workers visit clients at their homes or wherever they call home and engage with clients in activities, providing personalised care.
What changes have you made to keep your customers safe from Covid-19?
Support workers are informed about personal hygiene and abide by best practice to keep customers safe from Covid- 19.
Personal Care
We assist with personal care such as; grooming, eating, bathing, dressing, toileting, transferring and continence support.
Companionship and Community Participation
Regular visits, conversation and good company can make all the difference in someone’s life. From sharing a conversation to sharing a meal, we can be something - or someone - to look forward to. Support workers offer community participation and accompany you to recreational sports activities, participation in social groups like BBQ's, excursions, marketplaces, family get togethers, concerts and more.
Household Help
Need a helping hand at home? We provide cleaning, laundry, meal prep, pet care, gardening, admin, organising, tidying and whatever you may need, so you have more time to work towards your goals.
Meal Prep and Groceries
We prepare and plan meals, assist with grocery lists, shopping, filling up the fridge and pantry, while sharing their skills to improve independent living skills.
Errands and Transportation
Planning what groceries to buy, doing the shopping, picking up prescriptions and dry cleaning, doing the mailing; these are all regular needs. We also provide incidental transportation to run errands and support social activities, get to appointments, all while ensuring social care.
Personal Expression - Arts, Crafts, Fun and Games
We love to get involved in your interests and support you to express yourself through activities such as cards or scrabble, crosswords, computer games, animal lovers, gardening, music, baking, arts and crafts, travel ... the options are endless. Helpers are there for you, extending their friendship.
Skill Building
Learn new skills to reach your goals such as exploring music, computer skills, sports, or other interests, and even help with social skills, or getting your resume up to date.
Wellness
Helping you with everyday support like attending health appointments, motivation to stick to health goals, healthy eating, exercise, relaxation and more!
Pet Care
For times when you can't care for you pets, we are here to help. You may need assistance with dog walking, feeding, grooming , cleaning the cat litter tray, or vet trip support. If you miss having a pet why not ask our support workers if they will bring a pet friend to visit you.
