We know our best pros are often out on jobs when new Barks come in, and that’s why we’re working to make using our service as easy as possible when you’re on the move.
Following on from the success of our new one-click response feature, we decided to see if we could make the Bark Messenger itself even more user friendly on smartphone and tablet devices.
So we asked our Customer Services team what feedback we’ve been getting about it, and discovered that many of our pros felt the text box where you compose your messages was too small on mobile devices.
In the old Bark Messenger, this box only fitted a couple of lines of text, making longer messages tricky to edit and check for mistakes.
That’s obviously no good, especially when you’re composing your first message to a potential client and need to make a good first impression.
(As we’ve noted in the past, the best opening messages are usually around 500-600 characters long.)
So we re-wrote the code for that part of the Bark Messenger so the text box will now dynamically expand (and shrink) as you type in your messages.
In the process, we were also able to make everything run faster, by chucking out a lot of the cumbersome Javascript the messenger used to depend on.
In short, Bark Messenger is now faster, more responsive and mobile friendly – meaning it’s now even easier to respond to clients using it when you’re out on a job.
If you’d like to send us any feedback about how you’re finding this new feature, send us an email at team@bark.com. Or if you’d like to suggest any further improvements we could make to the Bark Messenger in future, let us know in the comments below!